We helped people organize their day so that they were seeing their doctors, they were seeing their psychiatrists (精神科医生) and then we were there as well in the background with people. One place I worked with sort of like a family where there was an older man and older woman on the staff team. So they were like parents and grandparents. We basically operated like a family, giving people the family they never had, giving them good advice. For example, you don't feel good today, but I want you to go out, go to the cinema, go for a walk. Do you want me to come with you? You know, so very basic things. 

Even one woman, she's a lovely woman, but her parents have been rubbish. So I went to her room and I said, what's she doing. She said, I'm tidying my room. I said, that's really good. But I've been waiting for you since four o'clock. You know, when somebody puts time aside for you, you need to give that time to that person because they have put themselves out for you. And I went to get to registered with a doctor, and I found out she’d already been banned because she hadn't shown up to appointments. So I said to the doctor's office, look, this is something I'm working on with her, her turning up to things. Can you please give her another chance? And they said yes. So that I got her in with the best psychiatrist in the area for the problem she had. So it's things as simple as saying to somebody, look, you need to turn up on time. Things as simple as that that people like you and me know, but they don't know because their parents were rubbish. 

But in the area I live in now, when I worked with that client group, there was a young man, he was eighteen, he had lived in local authority care, which meant that the government took him away from his parents and he was put with a house of children, with government workers there. He didn't know how to go to the toilet. Eighteen years old, he did not know how to go to the toilet. So we have to teach him about toilet roll (卫生纸卷